Managing Conflict in the Workplace
DATE: 3/13/2018
TIME: Registration - 7:30 am; Breakfast/Networking - 8:00 am; Program 8:30 am - 10:30 am
RSVP: 3/13/2018
LOCATION: Monarch Hotel
12566 SE 93rd Ave,
Clackamas, OR 97015
PRICE: $49 Per Person

Please join us for this important and timely seminar! Conflict is a normal and natural part of our work and personal lives, often resolved appropriately and effectively by those involved. However, there are times that individuals' efforts fail to resolve the conflict in an appropriate manner. When there is a communication failure, the interpersonal relationship suffers between the two people in conflict, and usually the team relationship as well.

Unresolved conflict in the workplace can have devastating effects on the morale of not just those in conflict, but everyone around them. It can impact productivity, result in valued employees leaving the company, and may even lead to law suites if not handled correctly. Effective conflict resolution can help an organization build a collaborative work environment, help employees and managers understand all viewpoints, and promote employee support of the solution.

This seminar will help leaders develop their skills in recognizing, addressing and effectively resolving conflict in the work place.

Topics we will cover include:

  • Recognizing and addressing behaviors that may result in conflict
  • Risk assessment/risk management
  • Accountability
  • Facilitating difficult conversation
  • Mindfulness & self awareness in conflict

HRCI Credit:Pending

About the Speaker:

Jill Goldsmith, JD

Jill has over 25 years of employment law experience and excels in workplace mediation, investigation/fact-finding, training, coaching and consulting with businesses and attorneys to develop strategies for resolving difficult situations. She has worked with large and small companies in the private and public sectors and in a wide variety of industries.

After graduating from UC Hastings College of the Law in 1991, Jill practiced labor and employment law in Oregon with Lane Powell Spears Lubersky, and later became in-house counsel with Tri-Met. Jill became a mediator in 1998, and since 2002, Jill started her business to provide neutral investigation/fact-finding, mediation and training. Jill has worked as a consultant and an expert witness to parties involved in workplace conflict, as well as corporate training programs for employees and managers in employment-related issues such as equal employment opportunity, harassment and discrimination.

Jill attended Water the Bamboo’s Executive Coaching (Train the Trainer) in 2009, and received a Graduate Certificate as a Trained Teacher in Mindful Self Compassion from UC San Diego in 2014. Jill graduated from UC Santa Cruz (go Banana Slugs!) in 1986 with College Honors and is a member of Phi Beta Kappa.

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